Tag: business services

Nashville Meeting Room for Rent

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CHERYL L. TOOLEY CONFERENCE ROOM

Nashville Conference Room for Rent
Named in memory of former employee Cheryl L. Tooley, this room seats six to eight and is equipped with a roomy square Ikea table. It includes a dry erase board and wall-mounted 32″ flat screen TV with built-in DVD player.

JULES C. BRAZIL, JR. BOARD ROOM

The Jules C. Brazil, Jr., Board Room is available on-demand by the hour when not in use by in-house clients.
The Board Room is professionally designed and furnished with a conference table that seats six.
Solid wood table and new brightly colored chairs help provide an impressive atmosphere. It is equipped with a dry-erase board, pull-down projector screen, flat screen TV with DVD player, telephone, and wireless internet.

CORNELIA W. MATTHEWS TRAINING ROOM

The Cornelia W. Matthews Training Room is approximately 450 square feet and can seat up to 30 people.
Both attractive and functional, it is equipped with a dry-erase board, wall-mounted 48″ flat screen TV, VCR/DVD player, telephone, and wireless internet connection.
On-demand pricing for the Training Room includes use of the LCD projector and in-room coffee service. Amenities:WiFi,Projector,Room Set-up ($),Whiteboard,Wired Internet ($),Accessibility,Catering ($),Print/Scan/Copy ($),Phone,TV/Monitor,Coffee/Tea,Filtered Water
Named in memory of former long-time client Cornelia W. Matthews, it is perfect for team training, workshops, or informational seminars.
A bright, fun atmosphere and vibrant artwork add an upbeat atmosphere to your meetings.

Does Your Company Have a Customer Service Oriented Culture?

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Successful companies know that there is great value in building strong professional relationships with customers.  It is easier and less expensive to retain current customers than it is to find new ones.  Companies that recognize the need to work harder in offering good customer service are the ones that will ultimately succeed.

In its most basic form, customer service is knowing and meeting your customers’ needs.  But having customers who are simply satisfied is no longer enough.  You want your customers to feel loyalty to your business.  That is what will keep them from even thinking of trying something else and keep them coming back to you.  Building customer loyalty takes time, commitment, and hard work.  But most of all, it requires building a personal relationship between you, your staff, and the customer.  When your customers know that you care about them as individuals their sense of loyalty to you will grow.

Creating a culture that is customer service oriented takes commitment from both managerial staff and employees.    Customers expect the same level of service from every business they patronize, so it is important to implement a uniform customer service policy and train your employees to abide by that policy.  No matter what, though, management is responsible for setting the tone for the company.  If management doesn’t really care about customer service it will show, and that attitude will transfer to employees.

Follow these simple steps, and you will be on your way to fostering a customer serviced-oriented culture at your company:

  1. Start at the top with leaders committed to customer service.
  2. Identify current employees who are also committed to customer service and use them to help motivate others.
  3. Be prepared to commit the necessary resources – time, money, technology – to achieve your goal.
  4. Hire the right people and be ready to replace those that cannot – or will not – be retrained.
  5. Empower your employees with the ability to make on-the-spot decisions based on given situations, within pre-established guidelines.
  6. Make training – both initial and on-going –  a priority.
Sources:  

Cascado, Debra C. “Creating a Customer Service Culture.” Medscape Business of Medicine. 24 April 2000. < http://www.medscape.com>.

Allen, John. “Creating a service-oriented company takes commitment.” Houston Business Journal. 10 April, 2009. <http://houston.bizjournals.com>.

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Give Your Home-Based Business or Telecommuters a Competitive Edge

PerimeterPark

In our e-commerce-driven world, it is easier than ever before to telecommute or start a home-based business.  While many people enjoy the benefits of running a business or working from home – flexibility, less stress, healthier lifestyle, more work-life balance – there are some drawbacks as well.  These can include distractions from other family members, isolation, and negative perceptions by others, including the impression that you lack a professional business image.  Also, many people do not feel comfortable giving out their home address or phone number, or having clients come to their homes for meetings, and the local Starbucks isn’t always the best option or atmosphere in which to do business.

Business Center Workstations available for Nashville Virtual Office ClientsPerimeter Park Executive Center offers affordable, flexible business solutions tailored to the specific needs and budget of the home-based business owner or telecommuter.  For as little as $150 per month, our Virtual Office Programs can give your business:

  • a great Nashville business address with mail-handling service
  • a dedicated business phone number answered by a professional receptionist during normal business hours
  • a personalized voicemail box for after-hours calls
  • access to your own Business Center with several available workstations and free secured wifi
  • access to a professionally furnished office and conference rooms to meet with your clients
  • access to a large training room and A/V equipment
  • access to business equipment such as color copiers and printers, multi-page scanners, shredders, and fax services
  • on-site business support staff to assist you with everything from copying and mail merges to email marketing and mobile websites

Call us at 615-781-4200 or email us today to set up a tour and find out how we can help you grow your business.

Starting a Social Media Marketing Campaign

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Social media marketing is becoming increasingly important in today’s world.  Business use of Facebook, Twitter, Pinterest, Foursquare, and other social media sites has grown exponentially in the past year, and will only continue to grow as more people turn to smartphones and tablets for their computing needs.  If your business isn’t taking advantage of this new platform to increase your marketing reach, you are missing out on a huge INEXPENSIVE opportunity.

Continue reading “Starting a Social Media Marketing Campaign” →